Terms of Service

1. Nature of Counselling

Counselling is a collaborative process designed to facilitate emotional well-being, personal growth, and mental health support. It is not psychotherapy, medical treatment, or a substitute for psychiatric care.

2. Confidentiality

All client information is protected under Canada's PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws.

Exceptions:

• Child Protection: Mandatory reporting of suspected child abuse or neglect.
• Risk of Harm: Disclosure may occur if there is imminent risk of harm to yourself or others.
• Legal Requirements: Court orders or legal mandates.
• Professional Oversight: Anonymous case supervision with a qualified supervisor.

3. Cancellation Policy

Sessions require 24 hours' notice for cancellation. Cancellations with less notice (except emergencies) will be charged the full fee.

4. Payments

• Payment is due at time of booking
• Packages expire after 6 months
• No refunds for completed sessions

5. Temporary Pause in Services

Being Human Counselling is currently experiencing a temporary pause in client services during a transition into independent practice. New counselling sessions are not being scheduled until professional requirements are in place. Current and previous clients may request to be added to a waitlist by contacting info@bhc.org. Joining the waitlist does not guarantee a specific appointment date or time.

6. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia, Canada.